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Common questions
Understand the Agency workflow before you start.
Account, product and subscription answers for agency Managers.
What does TravelMind Agency manage?
TravelMind connects bookings, clients, operations, finance, reports and team workflows. The published product catalog remains the authority for currently available modules and capabilities.
How are air tickets, hotels, tours and services organized?
The Bookings module keeps every supported booking type in one reservation register, so the agency can review its work through a consistent structure.
Can client profiles, documents, work and balances stay connected?
Yes. Client profiles keep open work, documents and balances connected throughout the client journey instead of separating that context into unrelated records.
How are fulfilment, upcoming travel, changes and refunds tracked?
Operations brings booking fulfilment, upcoming departures and changes into one operational view. Finance remains the payment authority for receipts and refunds.
What finance and reporting views are available?
Finance covers sales, receipts, expenses and outstanding balances. Reports presents governed booking, product, client, supplier and team results without rebuilding the numbers by hand.
How do Managers and employees access the product?
Agency Managers use the website for account, profile, subscription and purchase management. Employees use their assigned role inside the Agency desktop application.
How does the trial process work?
Current trial eligibility, duration, plan, quota and retention are loaded from the published catalog before registration. Email verification and Agency preparation must complete before desktop access becomes active.
Where do plans, prices, add-ons and final totals come from?
The website loads the current published TravelMind catalog. Before any Epoint checkout begins, a server quote validates the selection and calculates the authoritative settlement-currency total.
Can Google sign-in create an account automatically?
No. A Manager or employee first signs in with their existing password and connects Google once from Profile security. Only that explicitly connected Google identity can be used later.
How can I contact support safely?
Use the Contact or Support page. Never include passwords, authentication codes, passport details or payment information in a message.
TravelMind Agency
Bring your agency work into one connected system.
Compare current plans, create your Manager account, and review the exact AZN total before payment.