Included
Privacy-safe diagnostics
The in-app diagnostics contain technical environment details only.
Official product support
Help when you need it.
Send a clear description and privacy-safe diagnostics so we can investigate without exposing agency data.
Faster troubleshooting
Prepare a useful support request
These steps provide enough context while keeping operational records private.
- 01
Describe the issue
Include the expected result, what happened, and the steps to reproduce it.
- 02
Copy safe diagnostics
Use the in-app diagnostics action and attach only the generated technical details.
- 03
Add time and area
Tell us when it happened, which Agency area you used, and your role.
Excluded
Your records stay private
Client, passport, finance, and booking content is not copied.
Before sending
Keep sensitive information out of email
- Never share passwords, authenticator codes, or recovery codes.
- Do not send passport, card, or bank details.
- Hide personal data in screenshots when necessary.
Ready to contact us?